Reviews

“We really appreciate the excellent service at Fiveways, from the unpressured showroom giving us space to talk and think yet being on-hand when asked to give information and advice, to delivery with helpful tips. We were very impressed and recommend Fiveways without reservation.”

Nick and Kath

“We looked at many providers before we decided to choose Fiveways Fires. We chose wisely! Fiveways Fires are everything any supplier should aspire to be. Lee and his family are amazingly dedicated to providing honest and realistic advice, quality products and the best after service we’ve experienced in many years. So many companies nowadays fail to care, fail to honour their promises and leave the consumer without any after service – and I include local family companies as well as nationals and franchises in that statement. Lee and all at Fiveways Fires are always on hand to lend advice and go the extra mile to ensure your customer experience is the best it can be. All providers should learn from them. We absolutely recommend Fiveways Fires to anyone!”

Paulo Peak

“I need to tell you what a fabulous job they have done today. Floorboards have been up and put back and they look perfect – better than they did in the first place.

What a professional job, turns up dead on 8:30 and didn’t stop working.

Thank you so much. I’m so glad I chose you!”

Lynn

“I just want to say that Dan and Adam (I think it is) have just left after a long day and they have done an excellent job. They had to think outside of the box to solve a dilemma because they knew I was disappointed they couldn’t do what I originally asked for and they took the time to work it out and carry out the extra work it entailed.

In addition they’ve cleaned up beautifully. I am very pleased.”

Lin Lawrence

“I had a gas fire installed by yourselves around 2 years ago and never had the time to thank you all for the great service we received. I’ve just come across your website and saw this contact message service so I thought I’d thank you all for your help and service given, which was much appreciated. We often get comments on the fire and surround as now the room is complete looks fabulous!!

Thank you all and look forward to seeing you all again in the near future, as we will be needing another fire of some sort soon.”

Francesca Hoy

“The Chaps did a fantastic job and we are very grateful to you all!”

Chris, Sidcup

“Thank you. Just love my new fire.
Such great guys fitting.”

Maureen, Bexley

“I wanted to write to thank you for the exceptional service I received rom your company with regards to the sale and installation of our Acquisitions Bloomsbury ivory 5kw stove.
I was very impressed from the outset with your impartial advice and help, particularly with the modifications that were required to the existing brickwork and the sourcing of a stove that matched our requirements. Nothing seemed to be too much trouble and whenever I asked a question via email I always receive a swift reply.
The installation on the day was trouble free, the limited mess was cleared sufficiently, and clear instructions were given with regards to the operation of the stove. I also very much appreciated the help with my replacement slate tiles. I would have no hesitation in recommending Fiveways Fires & Stoves Ltd and would be happy to give a reference should you so require. Once again, many thanks.”

Martin Stone

“From first contact to completed installation we found Lee and Daniel 100% professional. Their first priority was the safety of our family and home. We would have no hesitation in recommending this company for the installation of any kind of stove. We had a wood burner installed and we were very happy with every aspect of their service. They went that little bit further and provided a full demonstration and helpful hints and advice on getting the best out of the log burner. If any potential customers are considering having a log burner fitted our advice is to stop shopping around and go straight to Fiveways Fires and Stoves.”

Tony & Nicki

“We are an Interior Design, Project Management and Soft Furnishing company, we assist private residential clients by designing their dream homes and scheduling all the work and trades to complete the work, resulting in the home they aspire to.
One of my new clients had lived in their home for over 25 years and it had last been decorated 18 years ago, having designed the scheme and discussed all the options for her all the work was planned in. Lee could offer advice on which fires would suit my clients’ requirements, including up to date alternatives to the noisy fan they previously had so they would be able to enjoy their new fire and talk to each other at the same time.
The care and attention in my client’s home on the day of installation was excellent. My decorator was very impressed with Daniel’s plastering as it was so smooth he did not have to do much at all to prepare it for decorating.
The fire looks amazing and my clients are extremely happy with the result. In fact, john’s favourite part of the whole refurbishment is the fire. Looking forward to working with you again on the next job!”

Suzanne

Quality product and great customer service

“We’re very pleased with our new woodburning stove, particularly as it took around a year for us to finalise exactly what we wanted. At all times Lee and his team were extremely patient and helpful, guiding us through all the options and offering useful feedback to help us make up our mind. Installation was very professional and we were consulted about any issues that occurred during the installation process. Daniel was very helpful in talking us through how to operate the stove and gave us an abundant supply of logs, kindling and firelighters to get us started! We have no hesitation in recommending this family firm – the service is so much better than you would get from a larger company.”

martaddick

Excellent job.

“Thoroughly helpful, professional and efficient. Highly recommended.”

David, Kent

A Good Service

“They arrived on time, were friendly and polite. They were tidy and very professional. We were very pleased with the job.”

Howard, Kent

A very nice job.

“Lee did a great job, clean, and tidy as well as explaining what needed to be done and why. The showroom was well laid out, making it easy to make our choice. I would certainly recommend Fiveways to anyone looking for a new fire or fireplace.”

“We are delighted with our new ‘Flavel’ coal effect gas fire. We recommend Fiveways Stoves & Fires for their excellent advice and service followed by a very efficient and professional installation of our chosen fire.”

J & T Woodruff

“We are extremely pleased with Lee and his staff with our installation of our log burner that we’ve had now a year! Love it. Looks great. Brilliant after-sales service, no problems, completely recommend!”

Alison Louise Hallett

“We cannot recommend Fiveways Fires highly enough. Lee and his family are an example of how service should be, including aftercare. We took our time choosing the suppliers of our first solid fuel burner, and Fiveways Fires won our trust and admiration before, during and after their immaculate installation. 5 Stars!”

Paul Garland

“I could not be happier with my wood burner. Looks amazing and really friendly, patient service. I think I took a year and a half from initial enquiry to installation and never once felt like I was being treated like a time waster. Very tidy workmanship too. Thank you Lee.”

Cate Rutherford

“Great service and excellent quality. Would thoroughly recommend!”

Hannah Churcher

“Great service and advice from Lee and his staff. Polite, skilled and very helpful. I looked at a lot of suppliers and was very pleased to settle with Fiveways.”

Andy Beange

“Really pleased with our burner….the level of service has been fabulous. Would thoroughly recommend!

5 stars.”

Maria

“Thrilled to see our beautiful Sopfia Gas Fire on your website! I love testimonials and never buy anything without reading as many reviews as possible. I researched Fiveways. Visited the shop to get a feel for the company as I had popped into several and this one got us from the minute we stepped through the door. A lovely family-run business. After chatting about our options and being very well informed as to what we could and couldn’t have due to our TV having to be mounted above the fire, we chose the stunning Sophia suite. Lee and his wife, Sharon, who are fonts of knowledge in their industry, talked us through the process… Lee gave us 2 dates for fitting. Firstly preparing our chimney breast and then for the actual fitting itself. Lee arrived promptly with Daniel and Bradley on both days and set to work. On both occasions our house was left spotless. They care about your home and contents and were caring about our 2 cats making sure they were kept safe in the kitchen whilst all the works were carried out. I’m mentioning this as many of us have pets and I would want to know that they were thoughtful in everything they do. We have since visited their shop to buy our logs for our feature as shown in the pics and have built up quite a relationship with them. It’s a joy to pop in their shop! I would welcome any questions if this review hasn’t covered everything. Lastly, a massive thank you to Sharon, Lee, Daniel, Bradley and Josh. Great company run by a lovely family.”

The Tierneys, London

“You guys were recommended by my neighbour, and I am so happy with the service I received! Spot-on estimations, helpful service, friendly staff and great and speedy installation. My new fireplace is fantastic and I will be telling everyone at work about it! Thanks very much.”

Jack, Kent

“I am writing to thank you for the outstanding service we received when purchasing our new stove. It is such a beautiful addition to our home and we are looking so forward to using it during the chilly winter. Thank you again Fiveways, we will definitely be recommending you to our friends and family!”

Laura, Bexleyheath

“Thanks so much for all your help and hard work when we were choosing our new fireplace. Each and every time we have come into your store, you have been extremely helpful and patient, and the whole process was stress-free and easy! We absolutely love our new fireplace and have had plenty of compliments on it – thanks again!”

Joyce & Derek, Essex