We pride ourselves on our excellent customer service, our high-quality installation, and quality craftsmanship. Find out what our customers are saying about them too, then let’s stoke that fire!

“We looked at many providers before we decided to choose Fiveways Fires. We chose wisely! Fiveways Fires are everything any supplier should aspire to be. Lee and his family are amazingly dedicated to providing honest and realistic advice, quality products and the best after service we’ve experienced in many years. So many companies nowadays fail to care, fail to honour their promises and leave the consumer without any after service – and I include local family companies as well as nationals and franchises in that statement. Lee and all at Fiveways Fires are always on hand to lend advice and go the extra mile to ensure your customer experience is the best it can be. All providers should learn from them. We absolutely recommend Fiveways Fires to anyone!”

Paulo Peak

“We are delighted with our new ‘Flavel’ coal effect gas fire. We recommend Fiveways Stoves & Fires for their excellent advice and service followed by a very efficient and professional installation of our chosen fire.”

J & T Woodruff

“We are extremely pleased with Lee and his staff with our installation of our log burner that we’ve had now a year! Love it. Looks great. Brilliant after-sales service, no problems, completely recommend!”

Alison Louise Hallett

“We cannot recommend Fiveways Fires highly enough. Lee and his family are an example of how service should be, including aftercare. We took our time choosing the suppliers of our first solid fuel burner, and Fiveways Fires won our trust and admiration before, during and after their immaculate installation. 5 Stars!”

Paul Garland

“I could not be happier with my wood burner. Looks amazing and really friendly, patient service. I think I took a year and a half from initial enquiry to installation and never once felt like I was being treated like a time waster. Very tidy workmanship too. Thank you Lee.”

Cate Rutherford

“Great service and excellent quality. Would thoroughly recommend!”

Hannah Churcher

“Great service and advice from Lee and his staff. Polite, skilled and very helpful. I looked at a lot of suppliers and was very pleased to settle with Fiveways.”

Andy Beange

“Really pleased with our burner….the level of service has been fabulous. Would thoroughly recommend!

5 stars.”


“Thrilled to see our beautiful Sopfia Gas Fire on your website! I love testimonials and never buy anything without reading as many reviews as possible. I researched Fiveways. Visited the shop to get a feel for the company as I had popped into several and this one got us from the minute we stepped through the door. A lovely family-run business. After chatting about our options and being very well informed as to what we could and couldn’t have due to our TV having to be mounted above the fire, we chose the stunning Sophia suite. Lee and his wife, Sharon, who are fonts of knowledge in their industry, talked us through the process… Lee gave us 2 dates for fitting. Firstly preparing our chimney breast and then for the actual fitting itself. Lee arrived promptly with Daniel and Bradley on both days and set to work. On both occasions our house was left spotless. They care about your home and contents and were caring about our 2 cats making sure they were kept safe in the kitchen whilst all the works were carried out. I’m mentioning this as many of us have pets and I would want to know that they were thoughtful in everything they do. We have since visited their shop to buy our logs for our feature as shown in the pics and have built up quite a relationship with them. It’s a joy to pop in their shop! I would welcome any questions if this review hasn’t covered everything. Lastly, a massive thank you to Sharon, Lee, Daniel, Bradley and Josh. Great company run by a lovely family.”

The Tierneys, London

“You guys were recommended by my neighbour, and I am so happy with the service I received! Spot-on estimations, helpful service, friendly staff and great and speedy installation. My new fireplace is fantastic and I will be telling everyone at work about it! Thanks very much.”

Jack, Kent

“I am writing to thank you for the outstanding service we received when purchasing our new stove. It is such a beautiful addition to our home and we are looking so forward to using it during the chilly winter. Thank you again Fiveways, we will definitely be recommending you to our friends and family!”

Laura, Bexleyheath

“Thanks so much for all your help and hard work when we were choosing our new fireplace. Each and every time we have come into your store, you have been extremely helpful and patient, and the whole process was stress-free and easy! We absolutely love our new fireplace and have had plenty of compliments on it – thanks again!”

Joyce & Derek, Essex

Now it’s over to you…

Please call us on 020 8127 4747, email us on or visit our showroom